Question 1

What is ZEALLSPORT?

Accepted Answer

ZEALLSPORT is a leading commercial gym equipment manufacturer based in Nantong, China. With 15+ years of experience, we produce premium fitness equipment for global brands, gyms, and distributors. Our 50,000+ sqm factory is ISO 9001 and CE certified, serving 1,500+ customers in 60+ countries.

Question 2

Where is ZEALLSPORT located?

Accepted Answer

ZEALLSPORT is headquartered at No.475, Chenggang Road, Nantong, Jiangsu, China 226000. Our factory is conveniently located near Shanghai port, ensuring efficient logistics and fast delivery to global markets. Contact us at sales@zeallsport.com or +86 513-6681-9918.

Question 3

Do you offer OEM/ODM services?

Accepted Answer

Yes! ZEALLSPORT specializes in OEM/ODM services for global fitness brands. We can customize products with your brand logo, colors, packaging, and specifications. Our engineering team handles design, prototyping, testing, and mass production. Minimum order quantities apply for custom branding.

Question 4

What certifications do your products have?

Accepted Answer

ZEALLSPORT products are certified to international standards including ISO 9001 (Quality Management), CE (European Conformity), RoHS (Restriction of Hazardous Substances), REACH (Registration, Evaluation, Authorization and Restriction of Chemicals), EN 957 (Stationary Training Equipment), and ASTM (American Society for Testing and Materials).

Question 5

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ varies by product type. For standard products, MOQ is typically 10-50 units. For OEM/ODM custom products, MOQ ranges from 50-200 units depending on complexity. We offer flexible ordering options for first-time buyers and sample orders. Contact our sales team for specific MOQ details.

Question 6

How long is the production lead time?

Accepted Answer

Standard production lead time is 15-30 days depending on order quantity and product complexity. OEM/ODM custom orders may require 30-45 days including sample approval. Sample orders typically ship within 3-7 days. We provide detailed production schedules and regular updates throughout the manufacturing process.

Question 7

What payment terms do you accept?

Accepted Answer

We accept T/T (Telegraphic Transfer) with 30% deposit and 70% balance before shipment. We also accept L/C (Letter of Credit) at sight for larger orders. For established customers, we may offer flexible payment terms. All payments are secured and protected through our verified trade assurance program.

Question 8

Do you provide after-sales support?

Accepted Answer

Yes! ZEALLSPORT provides comprehensive after-sales support including: 1-3 year warranty on all products, spare parts supply, technical support via email/phone/WhatsApp, installation guides and videos, maintenance training, and responsive customer service. Our dedicated support team ensures your equipment operates at peak performance.

Question 9

Can I visit your factory?

Accepted Answer

Absolutely! We welcome factory visits by appointment. Our factory is located in Nantong, Jiangsu, approximately 2 hours from Shanghai. We can arrange airport pickup, hotel accommodation, and a comprehensive factory tour including production lines, quality control, R&D center, and showroom. Contact us to schedule your visit.

Question 10

What shipping options do you offer?

Accepted Answer

We offer multiple shipping options: Sea freight (FOB Shanghai/CIF/DDP), Air freight for urgent orders, Express delivery (DHL/FedEx/UPS) for samples, and Land transport for nearby regions. We can ship to your designated forwarder or handle complete logistics including customs clearance. Our logistics team ensures safe, timely delivery worldwide.

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