Frequently Asked Questions

Our MOQ is flexible and depends on the product type and customization requirements. For standard in-stock products, we can accept orders as low as 10-50 units. For custom OEM/ODM products with tooling, typical MOQ is 100-500 units per SKU. Contact our sales team to discuss your specific needs.

We accept T/T (30% deposit, 70% before shipment), L/C at sight for larger orders, Western Union for sample payments, and PayPal for small orders. For established clients, we can negotiate more flexible terms. All transactions are secure with formal documentation provided.

Yes, we strongly recommend sample evaluation. Sample fees are 1.5-2x unit price and fully refundable upon bulk order confirmation (100+ units). Sample production takes 7-15 days. We ship via DHL, FedEx, UPS, or your preferred forwarder.

Yes, we offer comprehensive OEM (producing to your exact designs) and ODM (customizing our existing designs with your branding) services. Our engineering team can bring unique product concepts to production with full customization capabilities including colors, logos, packaging, and specifications.

Yes, extensive customization is available. We can match any RAL/Pantone color for frames, upholstery, and plates. Branding options include laser-engraved logos, silk-screen printing, custom decals, branded packaging, and custom manuals. For 500+ unit orders, we can create fully custom product designs.

Yes, we support dropshipping for select products and partners. Our program allows you to sell without holding inventory—we ship directly to your customers with your branding (white label). Ideal for online retailers and e-commerce stores. We offer discounted pricing, automated order processing, and real-time inventory updates.

Standard production: 25-35 days after deposit and sample confirmation. In-stock products: 7-14 days. Custom OEM/ODM with new tooling: 45-60 days for initial production. We can often accommodate rush orders for existing clients—contact us to discuss your timeline.

All products are manufactured in our ISO 9001:2015 certified facility. Products carry CE marking, RoHS certification, and EN 957 certification. We can also support ASTM, GS, TUV, and FCC certifications based on your market requirements.

We implement a rigorous 5-stage QC process: (1) Incoming material inspection, (2) In-process inspection at each stage, (3) Pre-coating inspection, (4) Final assembly and functionality testing, (5) Pre-shipment AQL sampling. We maintain detailed quality records and can provide inspection reports upon request.

Frames: Q235/Q345 steel tubing (2x2\" to 3x3\"), 11-12 gauge wall thickness. Upholstery: 2.0mm PVC/PU leather with 45-55 kg/m³ high-density foam. Weight plates: solid cast iron or virgin rubber. Cables: 4-6mm steel with 2000+ lb breaking strength. All materials are RoHS compliant and safety tested.

Yes, we offer EXW, FOB, CIF, CFR, and DDP shipping terms. We work with reliable freight forwarders and can ship to any destination worldwide including door-to-door delivery. Full container loads qualify for significant freight savings. We also support shipping to Amazon FBA warehouses. Our team handles all export documentation.

Our 15,000 sqm facility is in No.475, Chenggang Road, Nantong, Jiangsu, China 226000—2 hours from Shanghai by car or high-speed train. We welcome factory visits by appointment and can arrange airport pickup, hotel accommodation, and translation services. Contact us to schedule a tour and see our manufacturing process firsthand.

Comprehensive warranty: 5-year on structural frames, 2-year on moving parts (cables, pulleys, bearings), 1-year on upholstery/foam/accessories, and lifetime technical support. Covers manufacturing defects under normal use. We maintain extensive spare parts inventory and can ship replacements quickly. Extended warranty options available for commercial clients.

Yes, complimentary gym design consultation for all equipment orders. Our team creates 2D floor plans, 3D renderings, and equipment placement recommendations based on your space, budget, and audience. We also offer an AI-powered Home Gym Designer tool on our website for instant recommendations. For commercial projects, we provide detailed equipment lists and cost estimates.

Yes, we provide professional product photography, lifestyle images, specification sheets, and marketing copy for all products. For OEM/ODM clients, we provide white-label images or custom photography with your branding. We also offer product video production, 360-degree views, and digital catalog creation. Provided at no cost for orders over $5,000.